Outage Reporting

If you have an outage or electrical emergency, please contact the cooperative at 573-642-3326 or toll free 888-642-4840 and select option number '1'. Your call will be transferred to an automated outage reporting system. You will need the account number from your billing statement to report the outage.

Having an accurate phone number on file will help to speed the reporting process. If your phone number has recently changed, please call us at 573-642-3326 or email.

Before reporting an outage, please check your home’s breaker panel (and any outdoor disconnects) to make sure the outage is not due to a tripped breaker. Also check with your neighbors to see if they are out of power. This helps to determine if the problem is isolated to just your home.

If the problem is outside your home, contact Callaway Electric. Please call any time your power is out and do not assume that others have reported the outage. Emergency calls are answered 24 hours a day. If you need to speak to a person, there will be an option to do so.

When outages become extended, keep in mind that it happens unannounced. The best way to get through one is to be prepared at all times:

Keep flashlights and portable radios on hand with a supply of extra batteries.

Keep refrigerator and freezer doors closed. Food should keep for up to 48 hours in a freezer, if the door remains closed.

Have a supply of water on hand. 

If you or someone in your household depends on life support equipment, please let the cooperative know. This does not guarantee faster restoration of electric service, but we can be aware of the information and let you know if other arrangements need to be made. It is a good idea to have a backup plan in case of an extended outage or emergency situation.