Frequently Asked Questions
Where can I pay my Callaway Electric bill?
We have several options for paying your electric bill. You can pay online from your computer using our online billing system. If you have an iOS or Android device, you can view and pay your bill through our smart app. You can also pay in person at the Cooperative by walking in or using the drive thru. You can pay by credit or debit card over the phone, in person or online. OR you can pay by postal mail using a check or money order, or providing your credit card information on your payment stub.
What methods of payment are accepted?
Payment is accepted by cash, check, money order, ACH, Visa, MasterCard or Discover. You can sign up for automatic payment by credit card or ACH/check draft through the online bill system or by contacting our customer service department. You can also pay by credit, debit card or ACH in person during our regular business hours of M-F 7:30 a.m.-4:30 p.m. or over the phone and online 24 hours a day.
When is my bill due?
Electric bills are mailed and available on or about the first of every month. All bills are due and payable at that time. Pay by the 15th or the first business day after if the 15th falls on a weekend or holiday and avoid a 5% penalty.
Can my service be disconnected for non-payment?
Yes. Service is subject to disconnection five days after the penalty is applied. A $60.00 reconnect fee will be charged for any reconnection during office hours. Reconnections will be made only after the bill, plus the reconnect fee, has been paid in full by cash, credit card, or money order.
How do I sign up for electric service?
To sign up for service you can stop by our office in person or contact us by phone at 573-642-3326 (toll free 888-642-4840).
What are capital credits?
As a member of Callaway Electric Cooperative, you are part owner. Therefore you have a share in the margins or capital credits remaining at the end of the year. The accumulation of capital credits represents the cooperative's equity, or working capital. When the financial condition of the Cooperative allows, the Board of Directors may approve the return a portion of these capital credits to the members.