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e.Billing is now available!

Effective May 1, 2008, Callaway Electric is making e.billing and e.payment available to the membership. This option allows you to view your bill online, make a one time payment, or set up a recurring payment via your bank account or credit card. You can sign up to receive notification by email each month when your new monthly bill is ready to view and discontinue your paper statements, or you have the option to do both.

Enrollment instructions:
The first time you login to the e.bill system you will be required to enroll. When you click on the link below, it will take you to the e.bill login page. At the top of the login section there is a tab to enroll. Click here to set up your login information.

On the enroll page you will be asked for your name, email address and password. The email address you enter will be the one you use each time you login to the site. It will also be the address in which you receive notification that your statement is ready to view, your payment was made, or whatever notification options you choose to set up.

There are no specific requirements on your password. A good rule of thumb is to use a combination of capital and lower case letters and at least one number. Whatever you choose as your password will be your password each time you login, so be sure to record it somewhere safe as you enter it.

Where to find your e.bill number:
The next section to enroll asks for your e.bill number. This is made up of the location number and account found on your monthly statement. If you are looking at a copy of your bill, these numbers can be found in the upper right hand corner. For your ebill number you will enter the location number and account all run together. For example, the location number is in the following format on your bill: XX / XX / XXXX. Your account number is an additional five digits. You will put these numbers together for your e.bill number.

*** If your location number is 01/23/4567 and your account number is 01234, then your e.bill number will be 0123456701234.

It says on the enrollment page that the e.bill number can be found on the right side of your paper statement below the billing message. This will not show up until the July statements, so you will have to refer to your location number and account as shown above to get the number.

After that things are fairly simple. You check if you want to continue receiving paper statements and check after you have read and agree with the terms and conditions of the site. From this point on you will just use your email address and password on the log in page to sign in to your account.

Logging in to the system:
When you login to the site, you will see My Bills, My Payments, My Profile, Help, Contact Us, and Logout at the left of the screen. My Bills shows current bills that are due that you have added to your login, and has a tab for historic bills. We will eventually keep 12 months of bills for each location in the system.

The My Payments section is where you can view your payment history, set up and manage your bank or credit card information and set up and manage auto payments.

My Profile is where you change your email or password, add multiple billing locations to your login, and set your email notifications.

If you get stuck, you can always call our office at 573/642-3326. There is also a help section that walks through each page in detail. Please note that if you send an email or call the office, we will only be available during regular business hours to assist you.

So, get on - play around - check it out and if you have a minute, drop us an email or give us a call and let us know what you think. We have received a growing number of requests for this service and we are excited to offer this convenience to our members.